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Reservation Policies & Procedures

Reservation Policies & Procedures

• Minimum stay is 7 nights.

• Additional Fees: Housekeeping fee of $135.00, 12% Florida sales tax, plus a non-refundable $85 processing fee.

• Rates are based on 4 adults and 2 children, additional adults are $10 extra per night to a maximum of (6) guests allowed per villa. Children 14 and under stay free and are included in the maximum allowable number of (6) guests in each villa.

• Reservation Payment, a 30% deposit of your total charge is required when booking a reservation and your remaining balance is due 31 days before arrival. This policy is excluded from Special Rates, full payments is due upon booking for discounted rates.

• Forms of Payment, We accept most major credit cards, debit cards, cash, or traveler's checks. Personal checks are not accepted.

• Check-In and Check-Out, check-in time is 3 PM at the Registration Office. Check-out time is 10 AM, at the time of registration, you will be provided with the check-out procedure.

• Arrivals after 5 pm and Weekend Arrivals: Please email or call our office at 941-312-5934 for procedures.

• Check-In/Registration, a photo ID (Driver’s License or Passport) and major credit card are required upon registration at the Registration Office in Pelican Plaza Professional Center.

• Security Deposit, upon registration, a required security deposit of $350 (per villa) will be held through a major credit card, and will be released 5 business days after departure. Charges will be deducted from the security deposit if there are any damaged or missing items, if departure instructions were not followed, if the villa was left in an inadequate condition, or if any unpaid charges remain in the guest account.

• Cancellation Policy, cancellation made 31 days prior to arrival will be subject to a $250.00 cancellation fee. This will be deducted from the deposit and the remaining deposit will be refunded. The 30% deposit will not be refunded if cancellation is made in the 31 days before arrival date. One week or less than a week before arrival, the full balance will be charged. No refunds for early departures. The Processing Fee is non-refundable.

• Request for a specific villa cannot be 100% guaranteed. The request for a Pool Villa, King Villa, or King and Pool Villa will be guaranteed with the extra nightly charges paid.

• Sorry, no pets allowed.

• Minimum age required to make a reservation and check-in is 21 years of age.

• The following are not permitted: Trucks, trailers, campers, recreational vehicles, boats or similar equipment are not permitted unless it can be parked inside the villa's one-car garage. Motorcycles are not permitted at all.

• Inventory List, your villa has been inspected prior to your arrival. Please take a moment and fill out the inventory list (located in your welcome packet) and return it within 24 hours after check-in.

• Rates, policies, and availability are subject to change without notice.